GULF GAMBIT — REFUND AND CANCELLATION POLICY

Effective date: 2026-09-27 Last updated: 2026-09-27

1. The short version

• Gulf Gambit is free to download and free to play. You never have to spend

money to play a full game.

• Where in-app purchases are offered, **Apple takes the payment and Apple

handles refunds.** We are not able to process a card refund ourselves, because we never receive your card details.

• You can request a refund from Apple at

reportaproblem.apple.com.

• If you are a consumer in the EU or EEA, you have statutory rights that this

policy does not and cannot take away. Section 4 explains them.

• If something went wrong on our side — you were charged and did not receive the

item, or an item did not work — write to us first. See section 6. We will try to fix it directly, and we will support your refund request with Apple.

2. Current status of purchases

At the date above, no in-app purchases are live. Every purchase control in the app currently reports that purchases are not yet available, and no payment can be taken.

This policy is published in advance so that it is in place before the first purchase is ever possible. Sections 3 to 8 describe how purchases will work once they are enabled.

3. Who you are buying from, and who takes the payment

This distinction decides where a refund request goes, so it is worth stating plainly.

Because Apple is the payment processor for App Store in-app purchases, we do not receive your payment-card details and cannot issue a card refund. What we can do is investigate, re-grant or repair an entitlement inside the game, and confirm the facts to Apple in support of your request.

4. Your statutory rights (EU / EEA consumers)

Nothing in this policy, in our Terms of Service, or in any purchase flow removes or reduces the rights below. Where this document and mandatory consumer law disagree, the law wins.

4.1 The 14-day right of withdrawal, and when it ends

Under EU distance-selling law, a consumer normally has 14 days to withdraw from a distance contract without giving a reason.

Digital content is treated differently. The withdrawal right can end as soon as delivery begins, but only where all of the following are true:

1. you gave express prior consent to delivery starting immediately; and
2. you acknowledged that doing so means losing the withdrawal right; and
3. we (or Apple) gave you confirmation of that agreement.

If those conditions were not met, the 14-day right has not ended and you may still withdraw.

In practice, for App Store purchases the confirmation step is part of Apple's purchase flow. If you believe the conditions were not met for your purchase, say so when you contact us — it changes the answer.

4.2 Conformity rights — content that does not work

Separately from withdrawal, digital content and digital services must conform to what was described. If an item you paid for is faulty, missing, or materially different from how it was presented, you are entitled to have it brought into conformity and, where that is not possible or not done within a reasonable time, to a price reduction or a refund.

This right is not limited to 14 days.

4.3 Changes we make later

If we materially and negatively change a paid feature beyond a minor degree, your statutory rights in relation to that change are unaffected. See section 7 of our Terms of Service.

5. How to request a refund from Apple

1. Go to reportaproblem.apple.com and

sign in with the Apple Account used for the purchase.

1. Choose the purchase.
2. Choose the reason that matches what happened, and describe it.

You can also request a refund from the device: Settings → [your name] → Media & Purchases → View Account → Purchase History.

Apple decides these requests under its own terms and on its own timescale. A refusal by Apple does not extinguish a statutory right you have against us — if Apple declines and you believe you are entitled to a refund under section 4, contact us.

6. When to come to us instead

Write to support@gulf-gambit.com if:

• you were charged and the Coins, Commander, Accessory or other item did not

appear;

• an item does not work, or is materially different from how it was described;
• a purchase was made on your device by a child without your permission;
• you were charged more than once for the same item;
• your account was terminated and you want to know what happens to items you

paid for; or

• Apple declined a refund you believe you are entitled to under section 4.

Please include the Apple transaction or order ID, the item, the approximate date, and the email address or username on your Gulf Gambit account. That is what lets us find the transaction; without it we are guessing.

We aim to respond within 5 working days, and to resolve straightforward cases within 14 days. Where a statutory deadline applies to your request, that deadline applies regardless of these targets.

7. Virtual Goods, Coins and what a refund returns

• Coins and other in-game balances have no cash value. They cannot be

exchanged for money, cashed out, sold, or transferred outside features we expressly provide.

• A refund of a purchase will normally mean the corresponding **Coins or items

are removed from your account**. You cannot keep both the money and the item.

• If Coins have already been spent, a refund may result in a negative balance

or the removal of what they were spent on.

• Free and earned items are not refundable, because no money was paid for

them. This includes Coins obtained by watching rewarded advertisements, and items earned through play.

• Deleting your account does not automatically refund past purchases, and

does not cancel a subscription managed through your Apple Account.

8. Things we will not do

Stated explicitly so the boundaries are clear.

• We will not use a refund request as a reason to restrict or ban an account. A

genuine refund request is not a Terms violation.

• We will not require you to contact us before going to Apple, or before

exercising a statutory right.

• We will not charge a handling or administrative fee for processing a refund.
• We will not present a discount, a "was" price or a limited-time claim that is

not genuine. Where a reference price is shown, it will be a price the item was actually offered at.

Repeated fraudulent chargebacks, forged receipts or deliberate attempts to keep both the refund and the content are a different matter, and are dealt with under section 8 of our Terms of Service.

9. Subscriptions

No subscription is currently offered.

If one is introduced, this policy will be updated before it goes on sale, and will state at minimum: the price and billing period, how and when it renews, how to cancel, and what happens to access on cancellation. Subscriptions purchased through the App Store are managed and cancelled through your Apple Account (Settings → [your name] → Subscriptions), and cancelling the app or deleting your account does not by itself cancel them.

10. Disputes

If you are not satisfied with our response, you may:

• contact us at legal@gulf-gambit.com so we have a chance to resolve it;
• bring the matter to a competent court — as a consumer, you are not deprived of

the protections or the forum available to you where you live;

• in the Netherlands, seek assistance from ConsuWijzer,

the consumer information service of the Authority for Consumers and Markets (Autoriteit Consument & Markt); or

• where you are in the EU, use any applicable national alternative dispute

resolution body.

11. Contact